Digital Accessibility

UMass President's Office

Web Content & Document Accessibility guidelines and instructions from the UMass President's Office's help desk.

Why is it important to provide accessible documents?

  • Assistive technologies, screen and document readers cannot access nor read image files. The message received is "page is blank."
  • Your information is not available to your audience.

How to Convert an Image File to a Text File

To convert an image file to a text file:

  1. Use this web based Document Conversion tool:
  2. Upload file.
  3. Select document conversion.
  4. The converted document is returned via e-mail as an attachment.
  5. You will need to edit the file before it is saved to an accessible PDF.

Video Captions

Your video must have accurate captions. Video captioning is one of University Communications required accessibility. See easy checks listed under Multimedia Alternatives.

Forum and Guidelines


Individuals to contact regarding ADA compliance at each campus/unit are:

  • Amherst:  Elizabeth Armour, Kelsey Hall, Josh Pearson, Bill Leahy, Christine Wilda
  • Boston: Apurva Mehta, Valerie Haven, Martha Kelly, Matt McCubbin, Georgianna Melendez, Patricia Neilson, Margaret Pinkham, Linda Sudlesky, Paula Thorsland
  • Dartmouth: Josh Crary, Deborah Majewski (DS), Hillary Sylvia
  • Lowell: Brandon Drake, Jody Goldstein, Mike Lukas, Paul Nutter, Clara Reynolds
  • Medical School: Andrea Delaney, Lucy Ortiz, John Trobaugh
  • President’s Office: Kristina England, Tracy Axelson, John Healey, Som Seng (UMOL), Dawna McIntyre (General Counsel)

UMass Amherst Information Technology (IT) offers workshops on Creating Accessible Word Documents. Check their calendar for upcoming workshops. You may also contact the Instructional Media Lab at or 545-2823 to ask about upcoming workshops.

Related Resources

Microsoft Word and Accessibility