UMass Sesquicentennial UMass Amherst

Browser Requirements & Troubleshooting

The University utilizes several enterprise finance and reporting systems.  In many cases, browser versions upgrade faster than these enterprise systems, occassionally introducing compatability issues, so it is important to be familiar with the browser requirements and troubleshooting issues you may encounter by reviewing the information below.  If you are following the browser requirements and settings noted here and still have a problem with a specific application, please visit that application's help page from the menu for more info.  If you are unable to resolve your problem we are here to help.  Just use the contact information to the right.

HR Direct requires you to clear your browser cache daily.  If you are having difficulty with any part of the system, please clear your browser cache and verify the issue still exists prior to calling the help desk or Human Resources office.  When clearing your browser cache you must not be in the application and you must only have one browser window open.

Please Note:  BuyWays Phoenix interface does not support Internet Explorer 7 or Internet Explorer 11