Administrative Systems Support
Auxiliary Services
Budget Office
Bursar
Campus Services
Controller
Environmental Health and Safety
Facilities and Campus Planning
Financial and Cost Analysis
Human Resources
Mullins Center
Office of the Vice Chancellor
Physical Plant
Procurement
UCard

Administrative Systems Support

Oversees and coordinates the development, implementation, and utilization of the computer system technologies that support the operations of Administration and Finance departments.

Auxiliary Services

Provides essential services to students, faculty, and staff contributing to the overall enhancement and quality of life of the University community.

• Campus Center/Student Union Complex
  Serves as the primary campus facility for educational, co-curricular, and social programs, offers overnight accommodations, offers a variety of food services, operates retail outlets such as the University Store, and supplies teaching and learning materials to University students, faculty, and staff. Serves as the primary conference facility for the Amherst campus.
  
• University Dining Services
  Provides food services at various locations for the University community and visitors to the campus.


• University of Massachusetts System Licensing & Trademark Administration
Manages, coordinates and markets the contracting rights for the use of University of Massachusetts copyrighted trademarks for the University’s five-campus system.

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Budget Office

Responsible for the stewardship and oversight of unrestricted funds and assists in the budgeting of plant funds and restricted state appropriations. The office develops, reviews, allocates, and monitors campus general fund budgets, reviews all designated fund and auxiliary enterprise budgets and makes recommendations as to the level of fees charged.

Bursar’s Office

Ensures high quality financial services to students, parents and staff through prompt and courteous customer service. Coordinates all aspects of student billings, collections and refunds and processes all interfaces of student information to the financial systems. The Office processes all campus deposits and is the primary campus liaison on all banking matters.

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Campus Services

Provides high-quality and cost-effective support to the Amherst campus, the Five Colleges, and surrounding communities with its transportation, distribution, office reprographic, and publication services.

• Creative Services
  Offers comprehensive services for the production of effective print and electronic publications, including: writing and editing; composition and layout; graphic design; photographic imaging; managing printing contracts; and overseeing the campus’ visual identity.
  
• Office 2 Office
  Provides receiving, distribution, mailing, and printing services. These include: receiving and distributing materials for the campus and distributing incoming materials including USPS mail; preparing outgoing mail and collecting and delivering campus mail; digital and offset printing, layout and design, prepress and bindery, and sales of bulk paper and office forms; operating a walk-up facility for copy services and bus ticket sales.
  
• Parking Services
  Provides safe and orderly parking for employees, students, and visitors to the Amherst campus. Provides commuting options through a Ride Share Program. Maintains the infrastructure of surface parking lots and the Campus Garage.
  
• Transit Services
  Provides public bus service to the university, Five Colleges, and local communities. Also runs lift-equipped van services, field-trip services for student groups and academic departments, and a meet-and-greet service for visitors to the campus.
  
• Travel Services
  Provides business travel services to the campus community by managing travel-related contracts and the Corporate Travel Card Program.
  

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Controller’s Office

Provides high quality services in financial reporting, administration, and accounting for all campus activities. The Office is responsible for sponsored post award administration, accounts payable, general accounting, procard and travel post audits, student receivables and property inventory. The Controller’s Office coordinates all audit activity and internal control reviews on campus and prepares the annual audited campus financial statements in accordance with Generally Accepted Accounting Principles (GAAP).

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Environmental Health and Safety [EH&S]

Provides safety, health, environmental compliance services and programs to the University community.

• Fire Prevention & Campus Safety
  Ensures that campus buildings and fire prevention equipment are maintained in compliance with state fire codes and safety policies of the University. Campus safety involves a formal injury prevention programs in partnership with the entire campus community and conducts injury analysis to identify high-risk areas and implement programs to address these issues.
  
• Environmental Management and Compliance
  Provides comprehensive pollution control and hazardous waste management services including guidance, collection, storage and disposal of hazardous materials. Leads the implementation of Environmental Management Systems. Provides emergency response to chemical spills.
  
• Lab Safety and Industrial Hygiene
  Provides occupational health and laboratory safety services aimed at preventing illnesses related to exposure to environmental hazards including chemicals, asbestos, lead, and indoor air quality.
  
• Biological Safety and Environmental Health
  Provides services to protect laboratory personnel and the environment from biohazards and carcinogenic substances including lab inspections, monitoring biological safety cabinets, and maintaining a registry of research agents. Assists in maintaining residence halls, family housing, and academic buildings in compliance with the state sanitary code. Monitors facilities and operations impacted by the regulations such as food service operations and childcare facilities.
  
• Education and Training
  Conducts workshops covering a broad range of safety and health topics such as the hazard communication standard, emergency preparedness, food protection, radioactive materials, asbestos control, chemical safety and occupational safety. Produces publications and other training materials.
  

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Facilities and Campus Planning

Responsible for the development and on-going renewal of campus facilities and infrastructure through an integrated program of campus/capital planning and implementation for new construction, renovations, alterations and facility renewal projects.

• Alterations
  Provides in-house construction services, including: facilities renovation, alteration, construction, and major repair project work.
  
• Business and Information Systems
  Provides business and administrative service support including project accounting, data analysis and reporting of budget and financial information for both operations and projects. This unit also provides information systems management for the Division.
  
• Design and Construction: Capital Projects
  Provides project and construction management on major capital construction projects for the campus including new construction, renovations and major deferred maintenance projects. This unit coordinates project activity between the State Division of Capital Asset Management and the University of Massachusetts Building Authority .
  
• Design and Construction: Design and Technical Services
  Provides in-house architectural/engineering design services for a wide range of campus renovation and alteration projects. Also maintains design guidelines and provides technical review of major design and construction projects.
  
• Planning
  Provides master planning, capital planning, facilities programming and feasibility studies for major new construction, renovations and infrastructure projects.
  
• Space Management
  Provides campus space planning and management services including management and oversight of the campus space inventory, space needs/utilization assessments, and a wide range of planning activities associated with campus space requests. This unit also initiates and directs space utilization studies for administrative and academic planning purposes.
  
• Work Management/Project Administration
  Provides work management, design/construction contract administration, and records/archive storage and retrieval. Work management activities include initial project assessment and real time project tracking and reporting. Contract administration processes design and construction related contracts. Records/Archives & maintains storage and retrieval of all campus facility documents.
  

Financial and Cost Analysis

The Financial and Cost Analysis Office is responsible for planning, organizing, and providing financial analysis, as well as developing and maintaining special and on-going cost studies for the Amherst campus.

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Human Resources

Provides personnel and employment support services to the Amherst campus employees and its various constituencies.

• Employment
  Manages the posting of staff position vacancies and the classified personnel requisition process. Conducts classified applicant testing and interviews.
  
• Payroll and HR Administration Services
  Oversees the collection and input of employee personnel information and the biweekly production of paychecks; processes personnel actions, time and attendance, additional compensation, merits, cost of living increases, payroll deductions, W-2s, tax treaty benefits, and retroactive adjustments. Maintains payroll related records and oversees campus departments for decentralized time and labor reporting.
  
• Labor Relations
  Negotiates and administers collective bargaining agreements, interprets contract language, ensures contract compliance, manages the grievance and mediation processes, oversees contractual reductions in force and supports and advises campus managers and supervisors on contractual employment issues including performance, conduct and attendance for organized staff employees.
  
• Total Compensation
  Manages salary administration, position classification, and performance management programs for staff. Responsible for the Employee Service Center , the New Employee Information Program, and official personnel records. Administers benefit programs for faculty and staff (including Workers Compensation and tuition remission). Consults with departments on matters pertaining to non-unit personnel policy and procedures.
  
• Workplace Learning & Development and Labor/Management Workplace Ed Programs
  Provides workplace learning programs, resources, and services, including employee training and organizational development support.
  
• HR Information Systems
  Manages the e*mpac Human Resources system for Amherst campus HR and payroll related transactions and data.
  

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Mullins Center

Provides athletic, meeting, and entertainment facilities and services for the University and surrounding communities, enhancing the University’s attractiveness to prospective students and alumni.

• The Ice Rink
  Offers facilities for racquetball, public and private ice time, varsity and intramural hockey, and physical education classes.
  
• Event Programming & Event Services
  Hosts concerts, sporting events, theatrical productions, trade shows, religious and private meetings and banquets.
  
• Marketing & Community Outreach
  Disseminates building and event information to the University and surrounding communities. UMass students make up 99% of Mullins’ work force.
  
• Event Management
  Greets guests, takes tickets, ushers, provides security and patron assistance, and regulates climate controls.
  
• Food & Beverage Services
  Provides food and beverage concessions for the arena and catering service for the facility’s meeting rooms.
  
• Box Office Services
  Coordinates the sale of tickets to customers in a convenient and professional manner using the facility box office and the Ticketmaster ticketing system.
  

Office of the Vice Chancellor

Provides leadership, planning, administrative support, and guidance to A&F Divisions in the areas of budget, personnel, administrative systems, quality, and organizational transformation in support of the mission of Administration and Finance.

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Physical Plant

Provides operations, maintenance and repair services for academic and administrative facilities at the Amherst campus totaling roughly 5.5 million GSF. Provides non-maintenance and repair services to various staff and academic departments on a charge/billed basis.

• Business Management
  Provides human resource, safety, financial, training and information management support to all departments of the Physical Plant.
  
• Utilities and Building Maintenance Department
  Maintains underground piping and electrical distribution systems and also operates the Power Plant, in support of all campus facilities. Provides operations, maintenance, and repair support to academic and administrative buildings.
  
• Work Management
  Provides a single point of contact for generating, tracking and analyzing work requested by internal and external customers. Functions include: “Trouble Desk”, Estimating Services, Scheduling, Contracting, Data Control and Analysis, and Materials Management.
  
• Building and Grounds Services
  Combines services for custodial cleaning and grounds management. Custodial Services maintains the cleanliness and orderly appearance of all academic and administrative buildings. Grounds management provides quality landscape and hardscape maintenance, recycling, waste collection, and fleet maintenance services consistent with responsible fiscal and environmental stewardship. All shops support snow removal operations, and provide the following specialized services: Landscape Services, Construction Services, Pest Control, Small Engine Shop, Waste Management, and Moving Services.
  

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Procurement

Ensures that its customers receive supplies, services, and equipment of appropriate quality in a timely manner at the best possible prices, reviews all purchase orders, conducts public bids, processes labor and material construction contracts, as well as service contracts, provides facilitation of quality change efforts, and serves as a procurement liaison to the other four UMASS campuses and other state agencies and educational institutions.

UCARD Office

Maintains and manages the one card program at the University of Massachusetts Amherst . The office is the sole producer of the campus photo identification card, known as the UCard. In addition to serving as the official UMass picture ID card, the UCard can also function as a library card, door access key, meal plan ticket, time card, as well as a debit card for purchasing on-campus goods and services.

Please send questions and comments to :admfin@admin.umass.edu
This is an Official Publication of the University of Massachusetts Amherst. It is maintained by Administrative Systems for A&F