Development Systems Coordinator (PAID, JOB), Jacob's Pillow, Becket, MA

Jacob’s Pillow, a National Historic Landmark and recipient of the National Medal of Arts, is a year-round center for dance and home to America's longest-running international dance festival located in the beautiful Berkshires of Western Massachusetts. The Pillow encompasses the world-renowned international Jacob’s Pillow Dance Festival, presenting more than 50 dance companies and over 350 events each summer; The School at Jacob’s Pillow, one of the most prestigious professional dance training centers in the U.S.; the Pillow Lab, a residency program that supports new choreography; growing Community Engagement programs that serve local school children, artists, and community members alike; rare and extensive dance Archives, open to the public and available online at, which chronicle more than a century of dance through photographs, videos of performances and talks with artists, costumes, and scholarly essays; and Apprenticeships, a Fellows Program, and an Internship Program that provide professional advancement and training opportunities.

Jacob’s Pillow seeks a Development Systems Coordinator to join the Philanthropic Engagement Department and work closely with/report directly to the Director of Philanthropic Engagement. This position will provide leadership for the department in its use of donor management software. This position will be a vital member of the Philanthropic Engagement team in ensuring proper data entry, donor acknowledgment, and utilization and growth of data-driven initiatives.

• Daily manual entry of gifts and pledges into the database, including coding, copying, and filing
• Perform database cleanup and upkeep under the direction of the Salesforce Administrator and utilizing advanced tools
• Reconcile all contributed income gifts from individuals with the Business Office according to an established timetable
• Generate, edit, print, circulate and file acknowledgement letters, including specialized letters to major donors, using both the donor management software and Microsoft Word
• Serve as the primary liaison for donors making gifts online
• Facilitate generation of lists, advanced data extractions, custom reports and ad hoc queries
• Verify the accuracy of system data and monitor resolution of data faults and errors through a process of weekly quality assurance
• Perform selected system administration tasks under the direction of the Salesforce administrator, such as scheduling reports and alerts
• During the Festival as needed, serve as front-line customer service for membership program by working special events and on-campus stewardship efforts

• Two to three years professional office experience
• 2 year Associates Degree or equivalent
• Previous experience with detailed data entry
• Computer proficiency including familiarity with Microsoft office applications such as Excel and Word
• Demonstrated organizational skills
• Ability to work with agility in a fast-paced environment
• Effective oral and written communication skills
• Strong attention to detail and commitment to quality
• Ability to manage very confidential information with impeccable discretion
• Ability to work independently and as part of the Philanthropic Engagement team

• Experience with Salesforce and/or fundraising databases such as Raiser’s Edge
• Four to five years professional office experience
• Significant data entry experience
• Proficiency with Google applications such as Gmail, Google Docs and Google Sheets




JOB STATUS: Full-time



REQUIRED DEGREE: 2 year Associates Degree or equivalent


HOW TO APPLY: Please email cover letter, resume, and references to, with “Digital Content & Marketing Manager” in the subject line.