Frequently Asked Questions
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As an undeclared/pre-major student, who is my academic advisor?
Undergraduate Advising has a team of experienced academic advisors. When you call or stop by our
office to make an appointment, you will be assigned to meet with one of them.
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Can I meet with the same academic advisor again?
Yes, it is possible to meet with the same academic advisor, and many students are able to work with
the same advisor from their New Student's Orientation advising session. When making your next
appointment you can ask if the same academic advisor is available to meet with you.
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How do I make an appointment to see an academic advisor?
Please call 413-545-2191 (if on campus call 5-2191) or simply stop by 615 Goodell to make an
appointment with an academic advisor.
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Is it possible for me to make a phone appointment?
It is always preferable to meet with an academic advisor in person. In special circumstances, an
advisor can assist you in a phone appointment.
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Who can help me if I am having trouble with a class?
An academic advisor through our office is able to address your immediate needs and inform you of
other resources on campus to help you with your class.
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Is there anyone else I can contact about difficulties in a course?
It is always a good idea to talk to your professor and/or TA's immediately if you are having
difficulty with a class. Also, you may consider contacting the Department Head.
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When should I talk to my professor's and/or TA's?
Depending on the type of class you are taking, it may be best to go to the professor's/TA's office
hours. If you can't make the office hours, talk to the professor or TA before or after class to set
up an alternate time to talk about your concerns.
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Is there tutoring available for undeclared and pre-major students?
There are several other places on campus you can go for tutoring. Learning Resource Center provides
short-term tutoring. The Writing Center is available to help you with your papers for a class.
Hasbrouck Lab offers assistance in math courses.
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Is there anywhere else I can go for tutoring?
It is a good idea to attend any special help sessions offered through your professor's/TA's and to
come to Undergraduate Advising for additional tutoring information.
